It is frustrating to see service businesses are cheating customers in Nepal. Last one week was one hell of a week for me cause of Worldlink. I have been using UNLIMITED data pack of worldlink since 1 year but last week they told me that Unlimited is not Unlimited. Now, after a week of discussion, I have got my answer i.e. Unlimited = 400GB a month.
Here is the discussion I had with worldlink for a week.
February 11, 2017
It all started with this mail “You have reached the FUP limit – Internet speed reduced”
I then contacted their customer support and had this discussion and this is what they had to say.
Then I checked their website and they have not mentioned anything about FUP in any of the plans, nor there is any section where you will accept their terms and condition. They just have link of FUP in some corner of the menu.
So this clearly shows that customers are misled with the wrong information of UNLIMTED, nowhere mention directly about FUP.
February 12, 2017
We called Worldlink on this day as a new customer enquiring about Unlimited but they said “Unlimited is unlimited no restriction as such”. Then I had chat with them again, they clearly said there is no restriction for Unlimited data plan. Screenshot below.
Now they gave me hint that unlimited is 10GB a day.
February 16, 2017
I contacted them again and this is what they have to say about Unlimited plan.
Today I checked their website and they have now updated the FUP information in the data plan section, finally, but again without any link to the FUP document, just a static line. I hope they shall inform their customer about FUP while selling it.
Information about FUP can be found in this link https://worldlink.com.np/fup/
Thank you Worldlink for listening to me.
Hmm… that was some real misunderstanding among people that unlimited meant UNLIMITED.
I myself use Vianet and I am fine with the amount of data they are giving per month. At least I know how much data I have got…
ghatiya xa yo worldlink..worst customer support..
When people have enough knowledge which destroys the sense of thinking and acting. Just created a blog to write this? You must be treated like a son-in-law by WorldLink, GodLIKE feeling? LMAO!
This kind of post actually lowers the “godlike” feeling of the internet provider, not the customer. Nice post and thanks for the info.
You can read my other blogs as well.
Aile kati speed le chalira6 ta?i had the same issue yesterday..top download speed @2mbps was about 50-60kbps..so i complained..
I had paid 45K/a month for dedicated leased line and service was much lower to the spoken rules.
vanne bela chahi 25mbps, 50mbps, xl, xxl, internet speed vanne ani user lai bewakuf bannaune.. … unlimited plan chaina vanera rakhe vail halyoni wordlink le. yestai ho vane sabailai fup restriction aaucha chadainai kina ki..
1. sabai gharko device FHD video ma run garxa due to 25mbps or more speed but fup volume same(400gb)
2. pahila pahia HD or SD ma run garthyo problem thiyena teti tara aile even for normal user ko laagi pani problem huna thaleko cha kina ki aaja malai pani fup ko message aayo…
3. aile ko 4K jawanama 400gb= volume based data per month lai unlimited vanera bechne yo ta sarasar jhukyayekai ho..
4. aeuta gharma normally (6-15) device online hunxa for to use internet. aba kasle kati data chalauxa vanera thekka liyera basna ta sakidania.
5.tehi vayera unlimited yeti uti speed vanera nabechnus kinaki customer jhukinnxa.. aja ma jhukke paile nai unlimited =400gb vaneko vaye sayad data plan nai chalauthe hola
This is different from the above subject. I have been using WorldLink internet since a few months. I have been facing problems relating payment issue. I have already paid in advance but all the time WorldLink is sending several reminder emails saying I have not paid dues so my internet is going to be disassembled etc. I have been facing such problems since last three months. So please solve my problems immidiately & hope such problems will not be there again & again
I have not faced the 400 GB problem because last month I used 416 GB download and 35 GB upload but no FUP was applied.. every user must know how the usage policy actually works. BTW i use 50 mbps unlimited